Yes. When you buy the plan, please let us know the name and email of the person you are buying it for and we will contact them. Our Family Membership package was created as a result of feedback from adult children wanting more support and check in for their parents

We haven’t yet come across a problem we can’t solve!

But anything can happen in tech! In the event we can’t find a solution, you will be given a full refund if you have bought the single task.

On the other packages, we will advise on why the issue can’t be resolved.

If the issue is with the hardware, we can provide servicing through our trusted partners.

No problem. With your permission and with you in attendance, we are able to easily connect to your device remotely and solve the issue for you.

Yes. We have trusted partners we work with for hardware repair. We can do collections and deliveries anywhere in the UK except Northern Ireland.

At this time, we support technology in the categories of smartphones, tablets, computers, health technology and smart home devices.

We suggest you speak to the manufacturers or the retailer where you bought the electronics items for assistance

Yes, at an additional charge per device

Email us at support@silversircle.com to let us know what device you would like to add and we will send you information on the next steps.

We suggest that if you ever get any strange emails or sms or links to please email us at support@silversircle.com and provide us with the details.

Do NOT respond to any emails or click on any links until you have emailed us.

We will do some research on the links and provide our findings to you if you have purchased one of our plans.

If you are buying our service for your older family member, we will message you in regards to any proactive or reactive tech service we provide.

The check in service is a proactive call to speak to the older family member to ensure that all their devices are working properly and to ask if they need help with any everyday technical issues.

iphone - Go to Settings > General > About > Serial Number
The number will have a mix of letters and digits

Android - Go to Settings > System > About Phone > Status.
Your device's serial number will generally be located toward the bottom of the screen.

If you subscribe to our Personal Membership or Family Membership you will be charged automatically every month but rest assured you can cancel at anytime.

When you cancel you will no longer be charged for subsequent months but you can continue to use our service for the month that you have paid.

Please email us at support@silversircle.com and we will be happy to answer any question you have

You will be asked to pay before we start reviewing the issues you have.

A refund will only be offered if we are not able to find a solution or provide you with any next steps which we are not able to take (eg. have the hardware fixed by the retailers)

If you do not use our services for any given month, we will issue a refund of the monthly fee less a nominal fee

Yes. Just email us at support@silversircle.com and we will put your plan on a vacation too.

Please bear in mind that you might be bringing some of your devices with you on holiday and may need our help. If your plan is on a vacation, we won’t be able to help.

Your service starts the day you sign up with us and pay for the package you choose.

Yes. Everyone who works directly with our customers are DBS checked. They will never ask you for personal information and will always remind you to close everything that contains personal information before they connect to your devices to remotely solve the issues you have

We store our data with Amazon Web Services (AWS) in the UK.

AWS is well known for building secure, high-performing, resilient, and efficient infrastructure for their applications.

World-class security experts monitor their infrastructure.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect under GDPR

The security of our data at Silver Sircle, is of paramount importance.

Our business follows all security industry standards and best practices as set out by the IoT Security Foundation.

We have a vulnerability disclosure policy on our website as we welcome researchers to help us in making our services as safe and secure as possible. We respond within 24 hours to all security researchers and we fix vulnerabilities extremely quickly.

This website is protected by Secure Socket Layer (SSL) encryption, the highest standard in Internet security.

Disclosure of vulnerability

Vulnerability Disclosure Contact - If you are an ethical hacker and have found a vulnerability which you would like to report, please email us at security@silversircle.com and we will respond within 24 hours.

Please see our Vulnerability Disclosure Policy.

Yes. Please email us at support@silversircle.com and we will set up a group package for you.

We support charities, councils, care homes, retirement villages and many other groups.