Family Membership
Want to help your less tech savvy family members but life just gets in the way?
Family Membership will give you peace of mind knowing that your family’s tech issues are solved quickly.
Setting up new devices, handling internet or account login issues, syncing contacts, organising photos or folders, and helping stay aware of scammer emails, messages or calls - our team does all this and more everyday.
PACKAGE DETAILS
We help you help your family.
Ideal as a gift of regular tech support for older family and friends who have personal devices and need frequent help. They can call or email us anytime with tech related issues and questions
Members get:
Unlimited tech tasks for two people in a household
For Unlimited devices
Unlimited access to our tech team as if it were own family or friends
Weekly call from us to check in
We proactively reach out to members every week to check if they have any tech issues. Sometimes less tech savvy people are afraid to ask questions so this can ensure issues are raised and fixed.
Email, phone and video communication
Responses within 12 business hours
Available 9-5pm UK time
The most updated, expert solutions
Outdated or inaccurate information online can often do more harm than good.
Friendly, easy to understand, jargon-free advice and solutions
Also included:
They can ask us unlimited questions about online safety.
Advice for managing home devices
Help with information and advice when buying new devices
Convenient and flexible:
Automatic monthly renewal. Cancel anytime
Want to test our service first before paying?
Before you gift our service, you can have your family or friend try us first. We offer a free trial so you can see how we tackle your tech issues.
All our tech support team are DBS checked, and will never ask for personal information like PINs and passwords.
Reviews
“Thanks for helping my parents with their tech and internet questions. Big weight lifted for me.”
— G P
“Your team is so polite and always remind me of ways to stay safe online. Even without me asking”
— Tom, 73